Issue Description
When you save a document as a PDF, the operation may fail and display an error message.
Error Message:
The following error occurs:
“'The PDF could not be saved' "Invalid length for a Base-64 char array or string.”
Resolution
The fix is available in:
- Nintex Automation K2 (5.8) Fix Pack 34.
- Nintex Automation K2 (5.9) Fix Pack 14.
- Nintex Automation K2 (5.9.1) Fix Pack 02.
- Ensure you have the correct K2 version and/or Cumulative update installed. See KB001893 to see what Fix Pack level you have installed.
- Download the latest Fix Pack using the links in the table above for the version you require.
- Install the Fix Pack to apply the fix.
- It is recommended to clear browser cache and refresh the page.