Issue Description
When you migrate from Exchange Web Services (EWS) to Microsoft Graph, emails sent from a Distribution List may no longer be delivered successfully.
Error Message:
The following error occurs:
“"Error","General","1","GeneralErrorMessage","MsGraphMessageDestination","1 SourceCode.MessageBus.MsGraphDestination: Email Send Falied, Error: Status Code: NotFound
Microsoft.Graph.ServiceException: Code: MailboxNotEnabledForRESTAPI
Message: The mailbox is either inactive, soft-deleted, or is hosted on-premise.”
Resolution
The fix is available in:
- Nintex Automation K2 (5.9) Fix Pack 14.
- Ensure you have the correct K2 version and/or Cumulative update installed. See KB001893 to see what Fix Pack level you have installed.
- Download the latest Fix Pack using the links in the table above for the version you require.
- Install the Fix Pack to apply the fix.
- It is recommended to clear browser cache and refresh the page.