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Unable to open K2 sites: No realms for '[SmartForms Designer/Runtime URL]' was found.

  • February 16, 2021
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Issue

When attempting to open the Management, Designer or Workspace sites, the following error is encountered: 

18193i566270AEEEDE29F3.png

 

The URL shown in the error message reflects the old server name and not the current server name. 
 

Resolution

Please ensure that the realm value specified in the section below in the SmartForms Runtime and Designer web.config files is pointing to the correct Runtime or Designer URL you are currently using. 
 
<system.identityModel.services>
<federationConfiguration>
<cookieHandler requireSsl="true" path="/" />
<wsFederation passiveRedirectEnabled="false" issuer="http://none" realm="https://k2.denallix.com/Runtime/" requireHttps="false" />
</federationConfiguration>
</system.identityModel.services>
 
The respective Runtime and Designer web.config files can be found in the following paths: 
"%PROGRAMFILES%K2K2 smartforms Runtime"
"%PROGRAMFILES%K2K2 smartforms Designer"
 

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