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The server is not operational error when trying to run the Setup Manager

  • February 16, 2021
  • 0 replies
  • 47 views

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Issue

You may encounter an error "The server is not operational" when attempting to run the K2 Setup Manager after changing to a different domain on the server: 

Error Code

 
18982iA671B334C7A65204.jpg

Resolution

To bypass the domain user validation, make a backup and then edit the Product.config file found in [Install Directory]K2Setup, and set the domainusercheck key to False as below:

<setting key="domainusercheck" value="false" />

Additional Information

 

 

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