KB003709

PRODUCT

Nintex Automation, K2 Five, K2 Cloud

BASED ON

Nintex Automation, K2 Five, K2 Cloud

Issue

When you configure a workflow task result rule in such a way where a task has an Allocated status once the first person of a role opens the task, and you then delete that person from the role, the task can no longer be released or worked on. 

Resolution

Apply one of the following steps to resolve the issue:

• Redirect the Open task to another user from Management.
• Add the user back to the role and then release the task.