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Error when logging in to K2 Sites from outside the K2 Server

  • May 26, 2026
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Topic

Logging in from a workstation or a client machine using Windows STS hits the following error:

An error occurred trying to authenticate the user.
System.Runtime.InteropServices.COMException (0x8007052E): The user name or password is incorrect.

The same credentials work locally on the K2 Server and also when opening the K2 Sites in Incognito.


Instructions 

Clean up or update any old entries in the Windows Credential Manager in the workstation or client machine.