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Error on K2 Core component when installing K2 Five CU or FP

  • February 16, 2021
  • 0 replies
  • 55 views

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Issue

There is an error on the K2 Core component when attempting to install the K2 Five CU or FP.

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Error Code

The following errors are shown in the InstallerTrace log: 

InstallFile.Install: Logged Error: Could not install file: C:Program Files (x86)K2 blackpearl\SetupSourceCode.Install.dll InstallFile.Install: Logged Error: Exception: System.IO.IOException: The process cannot access the file 'C:Program Files (x86)K2 blackpearlSetupSourceCode.Install.dll' because it is being used by another process.

 

Resolution

There is a running instance of the K2 Setup Manager that is locking the SourceCode.Install.dll.

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Closing the Setup Manager and re-installing the CU or FP should resolve the issue.