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Code Fix: When redirecting a worklist item, Viewflow still displays the original destination user

KB002515

PRODUCT

K2 smartforms 4.7

LEGACY/ARCHIVED CONTENT

This article has been archived, and/or refers to legacy products, components or features. The content in this article is offered "as is" and will no longer be updated. Archived content is provided for reference purposes only. This content does not infer that the product, component or feature is supported, or that the product, component or feature will continue to function as described herein.

Issue Descriptions

Issue 1

When you use the SmartForms Worklist control or K2 API to redirect a worklist item, the original destination user is displayed in Viewflow > Activity > Participants, instead of the new redirected destination user.

Issue 2

When configuring the task with an escalation email and you redirect the worklist item, the new redirected user does not receive the escalation email.

Resolution

Ensure you have K2 4.7 installed.
Download and Install the K2 4.7 March 2018 Cumulative Update from K2 Partner and Customer Portal.
Get the K2 4.7 March 2018 Cumulative Update FP14 from Regional Support.
Install the K2 4.7 March 2018 Cumulative Update FP14 to apply the fix.
Start a new instance of the workflow.

Considerations

The fix will only be applied to new workflow instances.

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