Hi,

I am using K25.7, I recently encountered an issue with email events containing attachments in our workflow.

The support team initially recommended applying Fix Pack 13, which resolved the attachment issue.

However, we are now facing workflow failures where the activity recipients are null, specifically for reference items within a loop. This started after updating the SmartObject method, and although the data exists in the database, it is not being picked up.

I am here attaching screen shot for your understanding.

• In Test1 Email, emails were received with correct values.
• In Update Status, updating only status field.
• in TestPostUpdate email , FQN is getting blank values but there are values in database table.

If anyone has encountered a similar issue or has a recommended solution, please advise.

Best Regards,

Thriveni