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Link to Cumulative update not working

  • April 15, 2021
  • 5 replies
  • 10 views

When trying to download the November 2020 Cumulative update from the page:

 

https://community.nintex.com/t5/K2-Five-Cumulative-Updates-and/K2-Five-5-3-November-2020-Cumulative-Update-Fix-Packs/ta-p/126397

 

The link still references the old K2 community at the following URL:

 

https://community.k2.com/downloads-k2-five-cus-and-fixpacks-184/k2-five-5-3-november-2020-cumulative-update-117487 

 

Does anyone know the new location?

 

5 replies

  • April 15, 2021

Hi @davidfox,

Here is the link for the November CU K2 Five (5.3) November 2020 Cumulative Update 

Also, please ensure that you have the April 2020 CU before intalled (K2 Five (5.3) April 2020 Cumulative Update ) upgrading to the Novemeber CU as it might not work without the April CU.
You can also find CU's and fixpacks here: K2 Five Cumulative Updates and Fixpacks 

Kind Regards

Prineel


  • Author
  • Rookie
  • April 16, 2021

@Prineel Thanks for the update; that has resolved the original issue.

 

However, your comment about updating to the April Cumulative update first has meant I have the same issue in another location. The link on the April page has the same issue. Can you let me know where I can get a copy of the April Cumulative update?

 

I have tried https://download.nintex.com/k2product/K2Five53Apr2020CumulativeUpdate.zip  and that did not work.


  • April 16, 2021

Hi @davidfox,

 

I have deleted my previous post. I have just recieved word that there is a newer version of the K2 FIVE (5.3) April 2020 CU, however you will have to reach out to support to get it.

 

Kind Regards

Prineel


  • Author
  • Rookie
  • April 20, 2021
Prineel,

Until now, I have not needed to speak to K2 support since the move to Nintex.

Can you confirm how I contact K2 support?

  • April 20, 2021

Hi @davidfox,

 

You can log a support ticket here:
https://www.nintex.com/customer-success/nintex-customer-support/

You can also use the Nntex Customer Central

Kind Regards

Prineel