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K2Five installation Failed

  • Jan 30, 2022 3:18 AM UTC
  • 4 replies
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Nintex Partner

We encountered an error when we install K2Five in a Farm/NLB topology.

K2Five Version: K2 Five (5.5) (5.0006.1000.0)

Please refer to this screen for this issue.

Error Message:
The following exception occurred:
Unable to execute install, pre-execution could not be completed successfully.
StackTrace:    at SourceCode.SetupManager.UI.Panels.ComponentPanel.ExecuteComponents()
   at SourceCode.SetupManager.UI.Panels.ComponentPanel.FinishPanel()
   at SourceCode.SetupManager.Main.navigateNext()

Attached the logfile for reference.

21653i3318F366C7B423D7.png

    4 replies

    MillaZ
    Nintex Employee
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    • MillaZNintex Employee
    • Nintex Employee
    • Feb 1, 2022 1:25 PM UTC

    @JRoberts  Any chance you could assist here? 

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    JRoberts
    Nintex Employee
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    • JRobertsNintex Employee
    • Nintex Employee
    • Feb 1, 2022 1:40 PM UTC

    Hi Victorsg,

     

    In looking at your attached tracelog file, it states something about certificate expiration. 

     

    16:39:56:>> CertificateValidation.Validate: Certificates were NOT repaired and are not valid.
    16:39:56:>> Executor.ValidateComponentPrereqsAndValidators: Logged Error: CertificateValidation: The K2 certificates are not in a valid state.

     

    I would suggest contacting Nintex Support directly with this information and they can help you get back on track with your certificate issue. They can also help you look deeper to see if there are any other issues that could be stopping the install in your environment.

     

    Jason

     

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      Nintex Partner
      • VictorsgNintex Partner
      • Author
      • Nintex Partner
      • Feb 7, 2022 8:47 AM UTC

      hi @JRoberts , Thanks for your prompt response. May I confirm with you if the dev license can support distributed installation? Please refer to this guide. https://help.nintex.com/en-US/k2five/icg/5.5/default.htm#Plan/TOP-Distributed.htm?TocPath=Plan%257CS...

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      JRoberts
      Nintex Employee
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      • JRobertsNintex Employee
      • Nintex Employee
      • Feb 7, 2022 2:05 PM UTC

      Hi Victorsg,

       

      I believe the Dev license is limited to one server only per this guide: https://help.nintex.com/en-US/k2five/icg/5.5/default.htm#Install/Manual/K2/Inst-License.htm?Highlight=licensing

       

       


      Regards,

       

      Jason

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