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K2 SmartStarter App installation gets stuck on Registering...

  • Oct 13, 2021 4:56 PM UTC
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Nintex Partner
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Hi,

In one environment I wanted to demonstrate one SmartStarter App. But the wizard gets stuck in the last step "Registering...".
The environment otherwise works fine, I don't see any other problems here, it's K2 Five 5.4 with the latest fix pack 49.
I tried to repeat the installation with a different browser, but the result is the same. Would anyone know how to get out of this so that the registration completes, and I can correctly uninstall this SmartStarter App after the demonstration?
Thanks

Best answer by khanh

Hi PavelS,

 

Maybe this community article will do the trick.

https://community.nintex.com/t5/Technical-Issues/When-installing-a-SmartStarter-the-installation-hangs-on-the/ta-p/125436

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    2 replies

    Nintex Employee
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    • khanhNintex Employee
    • Nintex Employee
    • Answer
    • Oct 14, 2021 12:01 AM UTC

    Hi PavelS,

     

    Maybe this community article will do the trick.

    https://community.nintex.com/t5/Technical-Issues/When-installing-a-SmartStarter-the-installation-hangs-on-the/ta-p/125436

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    Nintex Partner
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    • PavelSNintex Partner
    • Author
    • Nintex Partner
    • Oct 14, 2021 8:34 AM UTC
    Well, that's just it! In this environment both HTTP and HTTPS bindings are in IIS, HTTPS is in K2 as default. Just after upgrading to K2 Five 5.4 the HTTP one stopped working.
    I ran K2 Setup Manager from the Start menu, and then during the K2 reconfiguration, I cleared the HTTP binding checkbox in the wizard.
    Thanks for the help.
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