Skip to main content
Nintex Community Menu Bar

Error Refreshing service instance. Remote server returned an error :(500) Internal Server error

  • Apr 6, 2021 12:27 PM UTC
  • 3 replies
  • 273 views
  • Translate All

SharePoint List Smart object is returning an error while opening "K2- Application" tab from SharePoint. 

SharePoint list is having more than 5000 records. when trying to regenerate SMO from the list, below error message is appearing.  

Error msg: 

Error Refreshing service instance. Remote server returned an error :(500) Internal Server error.

 

Using SharePoint online with K2 5.2 Version

    3 replies

    samuelcamacho
    Nintex Employee
    Forum|alt.badge.img+2
    Have you tried to refresh another SharePoint List to determine if it occurs. Perhaps it could be a general issue that needs to be resolved, and not only applicable to the list you are trying to refresh.

    Or create a new temporary list to test if it works.

    Perhaps also try to re-register your K2 App for SharePoint in the App Catalogue to ensure all the connections and settings are up to date.

    If no success, then log a support case with Nintex.
    Translate
    Nintex Employee
    Forum|alt.badge.img+6
    • NikRNintex Employee
    • Nintex Employee
    • Apr 6, 2021 5:54 PM UTC

    I would recommend applying latest CU and Fix Packs and see if that resolves the issue.

    Translate
    • AshokAcc
    • Author
    • Apr 12, 2021 6:18 AM UTC
    Hi samuelcamacho,

    Above issue is happening only to the list which is having more than 5000 records in SharePoint list and other lists are working fine without an issue.
    We tried with the Reregister the K2 for SharePoint App catalogue, but no luck
    Translate
    Sidebar Buttons
    Nintex Community Home Contact Nintex Support Email Nintex Community Check Nintex Status
    Terms & ConditionsAccessibility statement