Server error "AAD Identity could not be found" on K2 Cloud
kbt146400
PRODUCTK2 Five 5.0
BASED ONK2 Five 5.0
TAGSK2 Workspace
Contact Support KB
This article was created in response to a support issue logged with K2. The content may include typographical errors and may be revised at any time without notice. This article is not considered official documentation for K2 software and is provided "as is" with no warranties.
Issue
After a K2 Cloud environment has been provisioned and consent granted by a Global Administrator, opening Workspace displays a server error:
"The AAD:<globaladmin> could not be found"
Symptoms
The full error message presented is as follows:
Troubleshooting Steps
This is a K2 issue where the email sent for admin consent contained an incorrect link.
Please contact K2 Support with your KUID for further assistance on resolving the issue.