Issue Description

When you start the K2 Service, it stops responding and an error occurs.

Error Message:

The following error in the Event View occurs:

“Application: K2HostServer.exe

Framework Version: v4.0.30319

Description: The process was terminated due to an unhandled exception.

Exception Info: System.NullReferenceException

at SourceCode.Hosting.Server.Runtime.HostLoadBalancedServerManager.get_Logger()

at SourceCode.Hosting.Server.Runtime.HostLoadBalancedServerManager.Poll()

at SourceCode.Hosting.Server.Runtime.HostServerEngine.DBConnectionWorker()”

Resolution

The fix is available in:

• K2 Five (5.6) Fix Pack 40.
• Nintex Automation (5.7) Fix Pack 16.
• Nintex Automation K2 (5.8) Fix Pack 01.

1. Ensure you have the correct K2 version and/or Cumulative update installed. See KB001893 to see what Fix Pack level you have installed.
2. Download the latest Fix Pack using the links in the table above for the version you require.
3. Install the Fix Pack to apply the fix.