Issue Description
When you start the K2 Service, it stops responding and an error occurs.
Error Message:
The following error in the Event View occurs:
“Application: K2HostServer.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.NullReferenceException
at SourceCode.Hosting.Server.Runtime.HostLoadBalancedServerManager.get_Logger()
at SourceCode.Hosting.Server.Runtime.HostLoadBalancedServerManager.Poll()
at SourceCode.Hosting.Server.Runtime.HostServerEngine.DBConnectionWorker()”
Resolution
The fix is available in:
- K2 Five (5.6) Fix Pack 40.
- Nintex Automation (5.7) Fix Pack 16.
- Nintex Automation K2 (5.8) Fix Pack 01.
- Ensure you have the correct K2 version and/or Cumulative update installed. See KB001893 to see what Fix Pack level you have installed.
- Download the latest Fix Pack using the links in the table above for the version you require.
- Install the Fix Pack to apply the fix.