Unable to install the K2 4.7 Cumulative Update - this update is intended for another version

  • 16 February 2021
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Unable to install the K2 4.7 Cumulative Update - this update is intended for another version































This article was created in response to a support issue logged with K2. The content may include typographical errors and may be revised at any time without notice. This article is not considered official documentation for K2 software and is provided "as is" with no warranties.






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This article has been archived, and/or refers to legacy products, components or features. The content in this article is offered "as is" and will no longer be updated. Archived content is provided for reference purposes only. This content does not infer that the product, component or feature is supported, or that the product, component or feature will continue to function as described herein.




Issue



You cannot install the K2 4.7 Cumulative Update, you are presented with an error message.

Symptoms



When trying to install the K2 Cumulative Update, an error message appears: "K2 4.7 Cumulative Update K2 [Build number] detected, this update is intended for K2 [Build number]".



This can happen when you have an old version of K2 Package and Deployment that was not removed. If you try to remove the old Package and Deployment version from the installer, it will still not be removed.



 



Image



Resolution



Please contact K2 Support, and they will provide you with a script to delete the correct P&D registry keys from the Registry Editor.







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