This article was created in response to a support issue logged with K2. The content may include typographical errors and may be revised at any time without notice. This article is not considered official documentation for K2 software and is provided "as is" with no warranties.
This article has been archived, and/or refers to legacy products, components or features. The content in this article is offered "as is" and will no longer be updated. Archived content is provided for reference purposes only. This content does not infer that the product, component or feature is supported, or that the product, component or feature will continue to function as described herein.
This issue is caused due to incorrect installation steps taken.
The Component is missing from K2 Studio > Event Wizard and cannot be accessed.
To resolve this issue, please complete the following steps:
- Perform a K2 Database Backup. (In this case the customer was on K2 4.7 (4.16060.2000.2))
- Install the Update manager of K2 4.7 (4.16060.2000.3) .
- Test with K2 Studio and if the Smartforms Event is still not present. Rerun the K2 Smartforms Installer again and select modify option on the installer.
- Remove the Smarforms Process overview component and reinstall it again.