Code Fix: Endpoint Webservice execution fails intermittently
KB002571
PRODUCT
Issue Description
When executing an Endpoint Webservice, an error occurs intermittently.
Error Message
The error message states: “An object reference not set to an instance of an object”
Resolution
- Ensure you have K2 4.7 installed.
- Download and Install the K2 4.7 March 2018 Cumulative Update from K2 Partner and Customer Portal.
- Get the K2 4.7 March 2018 Cumulative Update FP18 from Regional Support.
- Install the K2 4.7 March 2018 Cumulative Update FP18 to apply the fix.
Considerations
If the Endpoint Webservice execution fails, due to the service busy updating or being refreshed, a more descriptive error will now be presented. The new error message states: “The running instance of {name of service instance} executing service object {SO name}, {method name} method has gone into a broken state, the K2 server will need to be restarted or the service instance refreshed”.