Code Fix: Destination users are not receiving task notification emails when many workflow instances are running

  • 16 February 2021
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Code Fix: Destination users are not receiving task notification emails when many workflow instances are running

KB002623

PRODUCT
K2 blackpearl 4.7
LEGACY/ARCHIVED CONTENT
This article has been archived, and/or refers to legacy products, components or features. The content in this article is offered "as is" and will no longer be updated. Archived content is provided for reference purposes only. This content does not infer that the product, component or feature is supported, or that the product, component or feature will continue to function as described herein.

 

Issue Description

When running many workflow instances simultaneously, the destination users for tasks are not receiving their task notification emails.

Resolution

  1. Ensure you have K2 4.7 installed.
  2. Download and Install the K2 4.7 March 2018 Cumulative Update from K2 Partner and Customer Portal.
  3. Download the K2 4.7 March 2018 Cumulative Update FP21 from K2 Partner and Customer Portal.
  4. Install the K2 4.7 March 2018 Cumulative Update FP21 to apply the fix.

Considerations

Only new emails ready to be sent when it gets to the user task step, will be sent.

 


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