Code Fix: A time out error occurs on a SharePoint document library containing a large number of documents
KB002730
PRODUCTK2 blackpearl 4.7
LEGACY/ARCHIVED CONTENT
This article has been archived, and/or refers to legacy products, components or features. The content in this article is offered "as is" and will no longer be updated. Archived content is provided for reference purposes only. This content does not infer that the product, component or feature is supported, or that the product, component or feature will continue to function as described herein.
Issue Description
When you have a SharePoint document library containing a large number of documents, a time out error occurs when you attempt to execute the Create Folder / Delete Folder SmartObject methods.
Error Message
The following error occurs: “The operation has timed out”.
Resolution
- Ensure you have K2 4.7 installed.
- Download and Install the K2 4.7 March 2018 Cumulative Update from K2 Partner and Customer Portal.
- Download the K2 4.7 March 2018 Cumulative Update FP25 from K2 Partner and Customer Portal.
- Install the K2 4.7 March 2018 Cumulative Update FP25 to apply the fix.
- It is recommended to refresh the browser cache.