Authentication error on SmartForms: "The request was not authenticated. Click here to reauthenticate."
kbt154586
PRODUCTK2 blackpearl 4.7
BASED ONK2 blackpearl 4.7
TAGSSmartForms
This article was created in response to a support issue logged with K2. The content may include typographical errors and may be revised at any time without notice. This article is not considered official documentation for K2 software and is provided "as is" with no warranties.
LEGACY/ARCHIVED CONTENT
This article has been archived, and/or refers to legacy products, components or features. The content in this article is offered "as is" and will no longer be updated. Archived content is provided for reference purposes only. This content does not infer that the product, component or feature is supported, or that the product, component or feature will continue to function as described herein.
Issue
You may encounter the following error on SmartForms:
"The request was not authenticated. Click here to reauthenticate."
Symptoms
The issue does not occur for all users, and the error goes away after reloading the page.Troubleshooting Steps
You may extend the Session Token and the Maximum Token Lifetime values as per the KB article here.