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K2 v5.7 post upgrade issue - Exchange On-premise Approvals Smart Actions not working

  • October 30, 2025
  • 0 replies
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All was working fine in K2 5.5, but after upgrading to v5.7 we have noticed an immediate problem:

When a Workflows sending an Approval request, the approval replies with Approve/Decline, but the workflow is still sat saying Active as if it hasn’t even received a response.

 

There is nothing obvious in the logs, so it seems something has broken Smart Actions with Outlook  when upgrading from v5.5 to v5.7

Any suggestions on fixing this?