Issue Description
When you have K2 Five (5.4) March Cumulative update installed and you run a reconfigure from the K2 Setup Manager, you are unable to enter the 37-digit license key.
Resolution
The fix is available in:
- K2 Five (5.4) March 2022 Cumulative Update Fix Pack 22.
- Ensure you have the correct K2 version and/or Cumulative update installed. See KB001893 to see what Fix Pack level you have installed.
- Download the latest Fix Pack using the links in the table above for the version you require.
- Install the Fix Pack to apply the fix.
- It is recommended to clear browser cache and refresh the page.