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Code Fix: K2 Task Notification Emails are not being received

  • March 28, 2023
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  • KerynRNintex Employee
  • Nintex Employee
  • 14 replies

Issue Description

When you have a username that is different from the first part of your email address, you do not receive K2 Task Notifications.

Resolution

The fix is available in:

  1. Ensure you have the correct K2 version and/or Cumulative update installed. See KB001893 to see what Fix Pack level you have installed.
  2. Download the latest Fix Pack using the links in the table above for the version you require.
  3. Install the Fix Pack to apply the fix.

Considerations

After installing this fix pack, you will need to complete the following steps:

Step 1: Remove the recipient/s not receiving the notification email/s

Step 2: Re-add the recipient

Step 3: Re-deploy

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