Topic
If below error is found in SEQ : “Responded 401 to /robots-manager/graphql”
Related to Nintex Robots manager service application.
Task created manually or started by trigger will remain stuck in queue. If a task is opened that was initiated by any trigger, it will show that Robot is not available:
Inside console Robots will show as available and idle:
Instructions
To resolve above issue, open Robot config file to check Graphql endpoints for Robot manger and task manager:
URL to check the same is as below:
{FQDN}/unattended/task/isAlive
Resulted in error
{FQDN}/unattended/robot/isAlive
{FQDN}/unattended/queue/isAlive
Was giving is alive notification
Open the file:
{Install directory}\Kryon\WatchDog\appsettings.Production.json
Look for the port used for Task management SVC
Try to open:
{FQDN}:50002/tasks-manger/isAlive
If it shows "is alive" notification:
Check if there is a port mismatch under Kryon-upstreams.import under nginx directory as shown in below image:
Port Key looks correct:
Replace 127.0.0.1 with server IP address:
Post saving above changes and Restart Nintex authentication gateway service:
Success!
{FQDN}/unattended/task/isAlive is giving alive notification.
Robot started working and task in queue started running :
