Archive: Nintex for Office 365 Knowledge Articles

IssueThe Nintex Workflow and Forms designer and apps do not load when attempting to open them. ResolutionThis suggests that the 'link' between the site and the app has been broken. To resolve this: Uninstall the Nintex apps from the impacted site. Install the apps again. No workflows or forms will be lost due to this reinstall. 

ISSUEWorkflow suspends when using the "Query List" or "Office 365 Query List" actions to query a list that contains more than 5000 items. ERROR CODEThe attempted operation is prohibited because it exceeds the list view threshold enforced by the administrator.   RESOLUTIONIn an effort to increase the performance of the query, create an index on the list column on which the filter is being applied. 1. Identify the column which the query is being filtered on  2. On the list which is to be queried, navigate to List Settings > Indexed Columns (located under the list of all list columns) > Create a new index. 3. Select the previously identified column in the drop down menu for 'Primary column for this index'. Click 'Create'.  3. Execute your workflow and check the results in the workflow history.Note: The result below is from a 'Log in History List' action capturing a variable that contains the number of items returned from the query. This will not appear by default. ADDITIONAL INFORMA

IssueWhen opening a Nintex Form using Incognito mode in Chromium based browser (Chrome browser or Chromium based Edge),this following error may occurs in Developer tools:Uncaught SecurityError: Failed to read the 'localStorage' property from 'Window': Access is denied for this document. ResolutionThis exception is thrown when the "Block third-party cookies and site data" checkbox is set in Content Settings. This needs to be disabled or an Exceptions needs to be added to the Sharepoint site.To find the setting, open Chrome settings, type "third" in the search box, click the Content Settings button, and view the fourth item under Cookies. Related LinksPlease see the original site for further details:https://www.chromium.org/for-testers/bug-reporting-guidelines/uncaught-securityerror-failed-to-read-the-localstorage-property-from-window-access-is-denied-for-this-document  

ISSUEWhen loading a Nintex Form, the following error occurs, even though app is already up to date:The app Nintex Forms for Office 365 is out of date.  Please update the appERROR CODERESOLUTIONCheck the Javascript on the form to ensure that all parentheses () and brackets {} have been closed.ADDITIONAL INFORMATIONWhen a parenthesis or bracket is not closed it breaks the formatting of the form and the form fails validation. Ensuring all brackets and parentheses are closed properly in the Javascript should resolve this issue.RELATED LINKS

IssueWhen clicking a submit button that has a redirect URL configured, the following error may occur: Server Error in '/' Application. ________________________________ Runtime Error Description: An exception occurred while processing your request. Additionally, another exception occurred while executing the custom error page for the first exception. The request has been terminated.  ResolutionVerify the button configuration for 'redirect URL' value is in plain text and does not have a hyperlink URL. For example:Valid value: https://site_url/siteAInvalid value : https://site_url/siteA 

IssueNintex Workflow for Office 365 is does not load and shows a spinning circle.Furthermore from the Browser Developer Tools (F12)> Network tab, the following error may appear:Field type [field name] is not installed properly. Go to the list settings page to delete this field ResolutionVerify if the "Field type" mentioned on the error message exists and delete it as per error message advised. Contact Microsoft Support for guidance if you are unable to find or for any further details regarding the mentioned "Field type". Additional InformationThe field type mentioned does not belong to Nintex, therefore contacting Microsoft Support is recommended.  

Issue"Access denied: Connection does not have access error" when configuring an action using a Connection in Office 365. Error Code"Access denied: Connection does not have access error" Resolution Connection type Minimum permissions SharePoint Online: List & library SharePoint - Designer SharePoint Online: Site & user administration Full SharePoint Online: Site collection administration SharePoint - Global admin SharePoint Online: User management SharePoint - Global admin Nintex Connector - Azure Directory Admin consent required Azure AD app permissions: Read all user's full profile Read all user's basic profile' Nintex Connector - Azure Directory Administration Admin consent required Azure AD admin account required to make connection Azure AD app permissions: Read and write all users profile Read and write directory data  Additional InformationThis table is summarized fo

IssueWhen attempting to grant access to a workflow from within SharePoint Workflow designer for Office 365, the following error message appears: "Something Went Wrong"  ResolutionPlease follow the steps below:1. Navigate to the site URL that you are trying to trust ( e.g. https://m365x314721-cdad5d5d9abf7d.sharepoint.com/sites/HR2) 2. Navigate to Workflow App ID from Site Setting > App Permission. We need the App ID from the Workflow and NOT the Nintex Workflow. The app ID is between ms.sp.ext| and the @ symbol, for example: db8f9118-29ec-4d64-8630-521df24c9f32 (please double check and copy paste the value to make sure it is as expected) 3. Once we have the URL and the App ID, add them to the below URL, replacing the values SiteAddress and AppID with respective values.: {SiteAddress}/_layouts/15/OAuthAuthorize.aspx?client_id={AppID} &scope=AllProfiles.Read&response_type=code 4. Following the example above the combination between site URL and app id it will look like this (pl

IssueOffice 365 Nintex workflows are triggering multiple instances. ResolutionOpen the Nintex workflow causing issues in the Nintex Workflow designer. Navigate to the workflow settings in the designer ribbon and check the workflow start conditions. It possible the workflow is configured to start when a item is updated or when a specific condition is met. The workflow is most likely meeting multiple start conditions, causing the workflow to trigger more then once. Example: The workflow is configured to start when a item is created or modified. The workflow starts and the first action performs an update to the current item. The update causes the workflow to start again based on the workflow start conditions. The workflow start conditions need to be adjusted or the workflow design changed. 

IssueWhen using fn-formatdate to format the date into a certain format, the runtime function will only work in the VIEW mode and doesn't work for in the NEW or EDIT mode.  ResolutionThis is by design, the fn-formatdate only works in the VIEW mode; in EDIT and NEW mode, the date format will follow the Site's Regional setting. 

IssueWhen using the connection manager in Office 365 actions, this error may occur: The destination site was unable to process request. The provided credentials might not have access ResolutionReconfigure the connection manager and make sure that the credential used has enough permission to execute the functionality as intended. Related LinksConfigure a connection 

IssueWhen trying to use any of the the Nintex Office 365 REST API functionalities, the API request will fail without having the tenants API key. ResolutionUse the API Key Request Form to obtain the necessary Office 365 tenant API key.  

IssueDuring Runtime, when clicking a button in Nintex Form for Office 365, the button that has been configured with a 'Confirmation message' which contains an apostrophe " ' " character, will not return a pop-up dialog as expected. The Form will be closed immediately without a confirmation message.  ResolutionModify 'Confirmation message' for the button control, and for any apostrophes or any other special character add slash '' before the character. For example:Incorrect value: You've submitted the form. Correct value: You've submitted the form. During the runtime, you will receive this value: You've submitted the form. 

IssueWorkflows on a particular list are stuck on starting. Checking the internal status of the workflow instance shows the following error.Error: List data validation failed ResolutionCheck if any validation settings are enabled on your list. Navigate to list settings -> Validation settings. There will be validation rule associated to a list field causing the workflow to fail to update a specified field. Error CodeList data validation failed 

IssueOn a public website (online), when opening the workflow designer it is stuck on loading "Connecting to site". ResolutionUse a global admin account to make these changes:Switch the Public website to offline mode. Remove the app - Workflow for Office 365. Add the app back to the website - Work for Office 365. Enter the license key. 

IssueWhen an item is created via the Create List Item action, the workflow will not be triggered even when it is configured to start on item creation. ResolutionUse the 'Office 365 Create List Item or Document Set' action instead of 'Create List Item' action.Additional InformationThis is by design and can be replicated via SharePoint Designer. SharePoint Online prevents workflows from recursively starting additional workflows. However, using the 'Office 365 Create List Item or Document Set' allows an item to be created under a set of credentials, allowing recursive workflows to be started as expected. 

IssueWorkflows complete successfully, however when trying to send emails to particular Active Directory groups, the emails are never received by group members. ResolutionUpdate the Active Directory group mail option from ‘Only Senders Inside My Organization’ to ‘Send Outside The Organization.’  

SUMMARYA mail-enabled security group is not receiving notifications when the group is a recipient of an email within the 'Send an Email' action. Individual users on the BCC or CC line are receiving these notifications. The workflow will run through without error. SOLUTIONUse one of the following methods to configure Exchange Admin Center for this account:Select the option to accept mail from "Senders inside and outside of my organization". Add individual senders to the approved senders list. The users named on this list will be the only ones who can send to the group, so be cautious if you require multiple people within the org to send to this SG. Additionally, the following accounts will need to be included: reply@workflownotification.com no-reply@sharepointonline.com

IssueWhen trying to open a Nintex Form Designer for Office 365, the form is not opened and the following errors may occurs:The site is undefined An embedded page at formso365.nintex.com - An error occurred during an Ajax call. No error but the form is not opening, only showing spinning icon. ResolutionFind the ID of the form that corrupted by following this article here. And take a note of the Form ID.  Navigate to https://SiteURL/NintexFormXml/Forms/AllItems.aspx Identify the Form file here based on the Form ID from step 1.  Click the ellipses of the item and select version history. Restore the previous version of the form (Note: you may need to roll back further versions if multiple versions of the XML are corrupt). Navigate back to the list where the issue occurred. Open the forms designer to ensure the issue is resolved. 

IssueNintex Workflow for Office 365 is stuck in progress on an action that needs authorization.One of these actions is Nintex Sign powered by Adobe Sign. ResolutionWhen the action runs, an email with the below content is sent to the email address selected for the Authorizing user.From: notification@nintexlive.comSubject: Contains phrases "Nintex Live" and "Request authorization".Contents: Contains links to authorize or deny the operation.When the link to provide authorization is clicked the user is prompted to do the following:Log in to the external service. Allow Nintex Live to access the external service. Option to stop receiving future authorization requests for the service. Additional Informationhis article applies to all the Nintex Workflow for Office 365 actions that required authorization. Please check the help file of each action for the details regarding the Authorization process.  

IssueSharePoint Online workflows are stuck in a 'Started' state, and the blue information bubble states the following:"Access denied. You do not have permission to perform this action or access this resource" Error CodeResolutionGrant workflow initiators 'Contribute' permissions to the Workflow History list. The Workflow History list can be accessed at the following URL: https://[TenantName].sharepoint.com/sites/[SiteName]/Lists/Workflow%20History/AllItems.aspx Additional InformationGuidance from Microsoft on managing list permissions can be found in the Related Links section below. Contribute permissions are needed for the workflow initiator to log workflow history entries to the Workflow History list. When a subscription is within 30 days of expiring, a workflow history entry stating "Nintex Workflow for Office 365 subscription is due to expire" is logged in every workflow instance until your subscription is renewed, and there is no way to disable this message. Related LinksCustomize

Issue When update a value to an a list column, you will get get the following error "A text field contains invalid data”   Resolution Your list column may be Single Line Text. When changed to Multiple Line Text the workflow will resume and complete as normal.  

ISSUEWhen running a workflow that is configured to send an email, the workflow suspends with the following error: RequestorId: 6fdb72dd-529e-e60f-0000-000000000000. Details: An unhandled exception occurred during the execution of the workflow instance. Exception details: System.ApplicationException: HTTP 400 {"error":{"code":"-2130242040, Microsoft.SharePoint.SPException","message":{"lang":"en-US","value":"The e-mail message cannot be sent. Make sure the e-mail has a valid recipient."}}}ERROR CODERequestorId: 6fdb72dd-529e-e60f-0000-000000000000. Details: An unhandled exception occurred during the execution of the workflow instance. Exception details: System.ApplicationException: HTTP 400 {"error":{"code":"-2130242040, Microsoft.SharePoint.SPException","message":{"lang":"en-US","value":"The e-mail message cannot be sent. Make sure the e-mail has a valid recipient."}}}RESOLUTIONWhen trying to send to an email that is not associated with an account within SharePoint Online, ensure that t

ISSUEWhen opening Nintex Forms, the following error occurs:An error occured while parsing EntityName. Line 123, position 29598.ERROR CODERESOLUTIONEnsure the form is complete.  Save the list as a list template.  Create a new list with the template.  Add the form to the new list.ADDITIONAL INFORMATIONRELATED LINKS

IssueWhen trying to publish a workflow, you may receive this error."Error publishing workflow. Unable to cast object of type"... 'System.Double' to type 'System.String', or '[Microsoft.Activities.DynamicValue]' to type '[System.String]'.This is usually caused by a Set Variable action or a Math Operation where the data types do not match. The System.Double to type System.String may give you a clue where the issue lies within your workflow. ResolutionReview the workflow in question for any Set Variable actions or Math Operation actions. You will need to verify there are no mismatched data types, i.e. Integer to String, in your actions.