Issue

When installing the K2 Five 5.4 March 2022 Cumulative Update Fix Pack 11, the installer checks the version of Visual C++ Redistributable for compatibility with your current version of K2. If the installed version is a newer version compared to the one required by the Fix Pack, which is 2019, an error shows in the Configuration Analysis Tool on the Installation Health screen. The error is caused by the K2 Setup Manager failing on an internal check as it does not recognize the newer version of Visual C++ Redistributable. If the version of Visual C++ Redistributable is newer than the current version (2019) used by K2, all services will continue to function normally.    

Error

Multiple errors can be encountered due to this issue. The error below is an example of one: 

The error states “K2 PDF Convertor Service can’t update, these dependencies aren’t met: Microsoft Visual C++ Redistributable 2019 or Newer”.

Resolution

To resolve the error you can either:

1. Install the K2 Five 5.4 March 2022 Cumulative Update Fix Pack 11. again. 
2. Skip the suggested fix in the Configuration Analysis Tool and complete the installation.