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Workflow Service and Workflow Reporting instances throw errors

  • Jan 11, 2017 1:18 PM UTC
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Symptoms


Issue:
Workflow Service and Workflow Reporting service instances cannot be refreshed and updated because the error message occurs:

SmartObject Server exception: Error refreshing Service instance..
Service returned: "Workflow SO Service: Root element missing."
 

Diagnoses


Resolution:
We sent the client a codefix which resolved the issue
 

Resolution

Resolution:
We sent the client a codefix which resolved the issue