Symptoms
We need a new license for K2 blackpearl and k2 Smart forms
Diagnoses
Please contact your account Manager David Cremades who would be able to assist further with such a request.
Email: david.c@k2.com, alternatively email Jessica.Sullivan@k2.com
Please note K2 support deals with product break/fix issues where K2 product is not working as expected.
Resolution
Since your company is a ?Referral Partner? and therefore your entitlements are restricted to the following:
Knowledge Base
Add Users
Update Company Profile
Opportunity Registration
Marketing
Remote Services
So meaning you cannot access license key requests due to your partner settings.