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Stuck workflow (Demand management)

  • October 21, 2019
  • 3 replies
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Hi everyone

 

One of my workflow is currently stuck without error message, in my workflow I have a state machine, my workflow has arrived at the end of a branch and it doesn't move to the next step, it has stucked (no error message, nothing) it is just waiting but it  has been waiting for 7 days

Any idea of what sould I do to unstuck it?

 

Ps: this workflow runs on many other project sites without troubles

 

Thank you for your help

 

 

 

3 replies

Simon Muntz
Nintex Partner
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Hi,
If you go to the graphical view and hover over the last action does it give you any information?
Have you tried restarting the Workflow Timer service?
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  • Author
  • October 23, 2019

Hi @SimonMuntz 

 

Thank you for your reply but no, the last action indicates nothing, execpt it is green so the workflow should continue

If I restart the workflow timer service, should I have to restart my workflow or normally it should continue? and to restart this service, could have an impact on my other current workflows (+/- 100)

 

Thanks

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Simon Muntz
Nintex Partner
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The workflow may continue if you restart the Workflow Timer service.
Current running workflows will not be affected.

When a state changes the workflow is put into the Workflow Timer service to continue. Doing a restart may kick it off.

Its possible that restarting the Timer service will not work and the only option then will be to terminate and re-start the workflow.
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