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Stuck workflow (Demand management)

  • October 21, 2019
  • 3 replies
  • 24 views
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Hi everyone

 

One of my workflow is currently stuck without error message, in my workflow I have a state machine, my workflow has arrived at the end of a branch and it doesn't move to the next step, it has stucked (no error message, nothing) it is just waiting but it  has been waiting for 7 days

Any idea of what sould I do to unstuck it?

 

Ps: this workflow runs on many other project sites without troubles

 

Thank you for your help

 

 

 

    3 replies

    Simon Muntz
    Nintex Partner
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    • Simon MuntzNintex Partner
    • Nintex Partner
    • October 21, 2019
    Hi,
    If you go to the graphical view and hover over the last action does it give you any information?
    Have you tried restarting the Workflow Timer service?
    We provide Nintex Training & Consulting - https://www.definiti.com.au/
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    • domiowa
    • Author
    • October 23, 2019

    Hi @SimonMuntz 

     

    Thank you for your reply but no, the last action indicates nothing, execpt it is green so the workflow should continue

    If I restart the workflow timer service, should I have to restart my workflow or normally it should continue? and to restart this service, could have an impact on my other current workflows (+/- 100)

     

    Thanks

    Simon Muntz
    Nintex Partner
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    • Simon MuntzNintex Partner
    • Nintex Partner
    • October 23, 2019
    The workflow may continue if you restart the Workflow Timer service.
    Current running workflows will not be affected.

    When a state changes the workflow is put into the Workflow Timer service to continue. Doing a restart may kick it off.

    Its possible that restarting the Timer service will not work and the only option then will be to terminate and re-start the workflow.
    We provide Nintex Training & Consulting - https://www.definiti.com.au/
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