Skip to main content
Nintex Community Menu Bar

Process instance [ID] not found for [User]

  • Mar 13, 2017 3:31 AM UTC
  • 0 replies
  • 13 views
  • Translate All

Forum|alt.badge.img+12


 

Symptoms


Host Server logs are filled with errors of this format:
Process instance [ProcInstID] not found for [user]
 

Diagnoses


The ProcInstID appearing has either been completed or does not exist at all (ServerLog.ProcInst, Server.ProcInst)
 

Resolution

1. Stopped the K2 blackpearl service
2. Made a backup of the K2 database
3. Ran the [ServerLog].[lProcInstRemove] stored procedure and provided the ProcInstID appearing on the logs
4. Started the K2 blackpearl service