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Paused workflow retains/sends original email in spite of new email template

  • July 16, 2019
  • 2 replies
  • 9 views
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Hi:

I have a library with a 45, 30 and 15 day countdown (with email reminders) to a "review due date" workflow. I made changes to same workflow and the 3 email templates. Everything is fine with new instances, but if a workflow was paused and ready to send out a 15 day reminder email, Nintex sends the original template and the new template. (I can tell by the old vs new font.)

How do I cancel in process old email templates and make sure the new template is used?

Thanks-

    2 replies

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    Simon Muntz
    Nintex Partner
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    • Simon MuntzNintex Partner
    • Nintex Partner
    • July 17, 2019
    Hi,
    What you are seeing is expected behavior.
    The only way you will see the new templates is if the running workflow is cancelled and the new one started onthe item.
    We provide Nintex Training & Consulting - https://www.definiti.com.au/
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