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Licensed server details are different during import of renewed license to SharePoint 2013

  • April 8, 2020
  • 5 replies
  • 14 views

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We have received a new 2 .nlf files(“xx Nintex Workflow 2013 Standard License -  Registered.nlf” and “xx Nintex Workflow 2013 Standard License -  Development.nlf”) after renewing our SharePoint 2013 Nintex license, we have observed that Licensed server details are different after importing renewed license to SharePoint 2013 central admin environment.

 

Need to you understand what troubleshooting we need to perform to verify working of Nintex workflow and other request we need to make to correct server details.

5 replies

Simon Muntz
Nintex Partner
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  • Nintex Partner
  • April 8, 2020

Contact Licensing@nintex.com to have them correct the license and re issue.

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  • Author
  • Nintex Partner
  • April 8, 2020

Hello Simon,

 

Thank you for the help.

 

Do you mind sharing Knowledgebase for activating renewed license keys to SharePoint 2013 environment please? And also testing of new license after import.

 

Best Regards,

Meena Makwana

Meena Makwana


Simon Muntz
Nintex Partner
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  • Nintex Partner
  • April 9, 2020
Please see the installation guide for importing licenses.
https://help.nintex.com/en-us/nintex2013/installation/#sp2016/InstallGuide/ImportLicenseFiles.htm%3FTocPath%3DInstall%2520Nintex%2520for%2520SharePoint%7CInstall%2520Nintex%2520products%2520to%2520production%2520environment%7C_____5

To test, open the Nintex Workflow designer. If there are no warnings about the license then you are good to go.

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  • Author
  • Nintex Partner
  • April 9, 2020

Hello Simon,

 

I have done the same thing, but Licenced server details are different then what it should be after import. 

 

As per the Licensing team the server’s details are correct in the license then why is this problem?

 

What is the way to test the import licencing is working incorrect regardless of licensed server details?

 

Best Regards,
Meena Makwana


Simon Muntz
Nintex Partner
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  • Nintex Partner
  • April 9, 2020
Hi,

I am also working your case you have with Nintex support.
Please see my reply to your questions on my latest email.