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K2 Service continually terminates

  • March 4, 2008
  • 2 replies
  • 17 views
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Hi,


 I have a process writen in K2 .net 2003. My server service starts but then terminates almost immediately after starting and I get a 5252 error (no k2 server available). If I get into service manager I see a process which seems to be stuck. I cannot delete or stop it as the service manager hangs at that point and the service terminates. I have stopped all the other processes to make sure they are not interfering.


 I used the console server service to try and monitor for errors, but I dont get any at all. The only error I get is a Event ID: 7031 error in the event viewer,which does not give much information.


Is there any way I can manually delete/stop the process, and can anyone give me an idea on where I can look for indications of what might be wrong?


 


Thanks in advance

    2 replies

    Nintex Partner
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    • johnnyNintex Partner
    • Nintex Partner
    • March 6, 2008

    I have seen this in rare instances where the process run a piece of code which goes into a end loop. This causes an overflow and the K2 service to terminate.


     Is this a development or production machine?  If it is a development machine, perhaps you can try restoring a clean set of K2 and K2Log databases.


     If this is a production database, I would suggest logging a support ticket at the K2 customer portal and attach a backup of your K2 and K2Log databases for the support team to help you.

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    • Kevin2
    • Author
    • March 16, 2008

    Thanks for the reply Johnny. I restored the database from a few days prior as we have no production on the machine as of yet and the problem went away.


     I started the process again, an you are right, the process went into a endless loop and the problem reoccured. Once I restored again I was able to sort out the process.


    Thanks for the assistance

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