Symptoms
Issue:
K2 Blackpearl Service keeps on stopping crashing
Diagnoses
Diagnosis:
We used the following tool to retrieve the memory dump files from the clients environment and provided it to the developers.
https://technet.microsoft.com/en-us/sysinternals/dd996900.aspx
Resolution
Resolution:
The developers identified an issue and provided a codefix to resolve the clients issue.