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Issue with deleting attachments within Nintex Forms

  • October 29, 2019
  • 3 replies
  • 36 views

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Hi all,

 

for some reasson the deleting of attachments in a highly custiomized Nintex Form does not work anymore.

If I click the delete button, a new blank browser tab with shows up, instead of deleting the attachment and I also could not add any further document. This behaviour appears with Chrome and Mozilla. It does work with the IE 11. If also tested Chrome with an out of the box list and Nintex Form and there it works fine as well.

Any help is appreciated!

 

3 replies

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  • October 29, 2019
Sounds like Chrome and FireFox are running out of resources because of your highly customized Nintex Form.
I always ensure I'm using the latest version of everything...
Are you using the latest Chrome version 78.0.3904.70 and FireFox version 70.0?
Maybe Windows needs to apply some corrective updates?
Have you tried the usual Windows Update, apply, reboot?
Are you using the latest Nintex Forms?
Also, after rebooting, make sure only the necessary tabs/windows are opened before trying to delete attachments again in Nintex Forms.

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  • Author
  • October 30, 2019

Hi V-tmasenko,

thanks for your thoughts.

Firefox and Chrome are up to date. Nintex Form is 2.11.4.2. I´ve actually just tested direct on the server, wherer SP2013 is hosted but I´ve got some user feedback that it doesnt work on the clients. 

It also doesn´t work when just the browser is running.

 

Does it make sense to reboot the applicaton server?

In this Form are about 110 rules implemented. Is this to much?


allan
Nintex Partner
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  • Nintex Partner
  • October 30, 2019

110 rules ? I've seen worse.
Check it with IE, some things are not really well implemented in FF and Chrome, despite what they say.

Rebooting the server won't change anything, but I suggest that you use the network monitor to see why the page is called.