Symptoms

can you provide clear guidance as to how to install and activate new users or alternatively I can arrange a remote session.
 

Diagnoses

K2 studio installation is done from the setup.exe file that should be run as admin. select Custom installation then select k2 studio and also elect to manually configure the k2 environment that the k2 studio will connect to.
 

Resolution

Resolution:
"
k2 setup file should be run from the setup.exe file that should be run as admin, then Custom installation was selected. After that select k2 studio and also select to manually configure the k2 environment that the k2 studio will connect to.
"