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Flexitask Escalation depends on answer

  • August 28, 2019
  • 1 reply
  • 11 views

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Hi folks, 

i have the problem that i want to create a flexi task, where diffrent users need to approve a document. And after 5 days should every user, who didnt approve the document, get a reminder. And after another 5 days should all users, who still didnt check the document, get an escalation to there supervisior. Is there a possibitlity to create an escalation for users, depending on there workflow status in the flexi task?

Thanks for your help.

1 reply

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  • September 9, 2019

The current flexitask action does not have this feature, so I think you should add some other actions and update a kind of new "YourTaskStatus" variable

You could use a common flexi task and wait to expire it. Then you could ( Here comes my pseudo solution):

Loop on the Task Comments ( parsing it ) to see who of your approvers have Approved/Rejected/WhatElse , on that loop you should start parallel workflow for each "lazy" approver.

At the end of the loop you should wait a "special" value on "YourTaskStatus" variable ( updated on each parallel workflow)

...Your way...

 

I hope that helps