Failed on Start

Can you show us some screenshots of your workflow and the error and how your workflow is initiated?  Are other workflows on the platform working?

This is my WF:

and the error is:

and the workflow initiated when I add item to the list, the adding through web service:

string siteUrl = ConfigurationManager.AppSettings["URL"];
string[] strRequestID = null;
string requestID = string.Empty;
SPSecurity.RunWithElevatedPrivileges(delegate()
{

using (SPSite site = new SPSite(siteUrl))
{
using (SPWeb web = site.OpenWeb())
{
SPUserToken userToken = web.AllUsers["XXX\XXX"].UserToken;
SPSite s = new SPSite(siteUrl, userToken);
SPWeb w = s.OpenWeb();

SPList lst = w.Lists[ListName];
SPListItem listItem;
listItem = lst.Items.Add();
listItem["EmployeeName"] = objEntity.userName;
listItem["MobileNumber"] = objEntity.mobileNumber;
listItem["ATMOrBranch"] = objEntity.ATMOrBranch;
listItem["ATMType"] = objEntity.ATMType;
listItem["Issue"] = objEntity.Issues;
listItem["SubIssue"] = objEntity.SubIssues;
//listItem["IssuePicture"] = objEntity.issuePicture;
listItem["LongX"] = objEntity.longx;
listItem["LongY"] = objEntity.longy;
listItem["ATMNumber"] = objEntity.ATMNumber;
listItem["Note"] = objEntity.note;
listItem["Branch"] = objEntity.branchListViewID;
requestID = RequestID.GenerateRequestIDATMBranchIssue(ListName, ListsAndWorkflowsInfo.ProcessName.ATMBranchIssues);
listItem["Title"] = requestID;
w.AllowUnsafeUpdates = true;
listItem.Update();
w.AllowUnsafeUpdates = false;
strRequestID = new string[] { requestID, listItem["ID"].ToString() };

}
}
});

try adding a pause at the beginning of your workflow?  ‌

I am already tried, but unfortunately, I have the same issue

do other workflows on the site work as expected?