Symptoms

Event Notifications are not being sent
 

Diagnoses

The issue that occurs here is to do with email events as they don't seem to be working correctly. Notification emails are not being sent at all to any users within the destination sets.

The following errors have been found within the host server log file.....

Error 2164: The Message Queuing service will not join the ****** domain. An MSMQ Configuration (msmq) object exists in the new domain with an ID differing from the service ID. Please delete the MSMQ Configuration object in the new domain, restart the Message Queuing service, and log on again.

Error 7030: Unable to create '*****EventBus' queue : 'A workgroup installation computer does not support the operation.'

Error 7030: Unable to create '******EventBus Error' queue : 'A workgroup installation computer does not support the operation.'

Error 7026: Unable to load EventBus Server


 

Resolution

To get around this issue please review all MSMQ settings, as well as exchange settings. Please use the documentation below as guidance.

http://help.k2.com/kb001189

http://help.k2.com/onlinehelp/k2blackpearl/icg/4.6.9/webframe.html_msmq.html

This information highlights what permissions are needed in regards to using Exchange and MSMQ as well as the K2 service account.