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Escalations Tied to Muitiple Client Activities

  • Dec 7, 2016 10:39 PM UTC
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I have a workflow that has 2 client events that need to follow the same escalation procedure.  Instead of creating the same escalations for each client event.  Is there a way to create the escalations once and reuse it?

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Forum|alt.badge.img+13
  • Dec 12, 2016 6:53 AM UTC

Hi,

 

I'm afraid it isn't possbile at the moment to re-use the same escalation across client events. 

 

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