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Escalation to be Repeated Count

  • May 22, 2009
  • 3 replies
  • 19 views
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Hi,


I have a requirement to show how many times we are sending the reminder Emails to the user. For example : "2nd Request for approval". After 2 days if user not respond, send another reminder email says "3rd Request for Approval." and so on.


 


So, How and whare can i get the count of the escalation to be repeated?


 

    3 replies

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    • maxpirate
    • May 23, 2009
    Can you create a datafield and update its value on each loopback??
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    • jeylabs
    • Novice
    • May 23, 2009
    If you are looking for a no code solution and you have say 5 or so of these reminders then configuring this is easy. You setup reminder emails one after another in the escalation config and ensure that the escalation condition is cumulative. ex: first escalation escalates in 2 days and 2 nd escalates in 4 days and so on.
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    • Krinavtm
    • October 19, 2014

    I had a similiar situation and added a flag to check if the user took action, if not the scalation keeps running.

     

     

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