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Symptoms

 


When attempting to create a P and D package, the following error is experienced:
Error 30003 RuntimeService has encountered an error. Authorization Failed
 

 

Diagnoses

 


Is SmartObject Security and/or SmartBox Security configured for certain accounts?

 

If so, non-configured accounts will usually see this error.

Please see the two security areas below and add the account experiencing this error if applicable:

SmartObject Security:
http://help.k2.com/onlinehelp/k2blackpearl/userguide/current/webframe.html_Reference-WS_MCon-SO_Security.html

SmartBox Security:
http://help.k2.com/onlinehelp/k2blackpearl/userguide/current/webframe.html_Reference - WS MCon - SmartBox - SystemActions.html

Permissions are also granted per Smartbox Smartobject level:

http://help.k2.com/onlinehelp/k2blackpearl/userguide/current/webframe.html_reference - ws mcon - smartbox - smartobjectsecurity.html
 

 

Resolution 

Permissions was granted at the Smartbox Smartobject level to resolve the issue as per:

http://help.k2.com/onlinehelp/k2blackpearl/userguide/current/webframe.html_reference - ws mcon - smartbox - smartobjectsecurity.html

 

 



 
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