Symptoms

Email Client Error
 

Diagnoses

Our process is failing everytime when it reached the email client event.

Please find the below error message.

Attached are the hostserver log files and the connection string from both the servers.


There is no connection string for the destination email address k2prodsvc@dewa.gov.ae.

 

Resolution


Issue:
"
There is no connection string for the destination email address xxx@yyy.zzz
"
Resolution:
"
there is mismatch in the connection string editor entries and the k2hostserver.config in both k2 servers.
Also Connection string entries should contain the value xxx@yyy.zzz
"