Symptoms

SmartObject Server Exception: Could not publish SmartObject Definition to server: Error refreshing Service Instance ‘WorkflowReportingService’. Service returned : ‘Workflow Reporting SO Service: Communication with the underlying transaction manager has failed. ‘.. SmartObject: tProcess Process Instances]
 

Diagnoses

Using the DTC Ping tool from Microsoft (http://www.microsoft.com/en-sg/download/details.aspx?id=2868), the test found that “WARNING:the CID values for both test machines are the same”

 

Resolution

Re-install MSDTC on both K2 and DB server.