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Cannot Get a File from Sharepoint (File Template)

  • February 11, 2020
  • 1 reply
  • 16 views

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Hi Everyone,

My workflow was previously working as intended but with the departure of our digital analyst and his administrator account, my workflow became broken after the administrator connection dropped.

I created a new connection for my company sharepoint site and can successfully "create an item" and "update an item" in a list but when it comes to "get a file" which is used to obtain a document template for document generation, it just breaks and gives me error - 504 undefined. What is the problem if I can edit my lists but nintex workflow cloud breaks when I try to get a file from a document library? 

 

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I've asked IT to create a new connection with myself as the owner and it still does the same thing. Any help would be appreciated. 

 

 

Thanks,

Bryce 

1 reply

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  • Nintex Employee
  • February 11, 2020

Hi @BryceSaavedra ,

 

As you are getting an error, I would reach out to the support team(support@nintex.com) and they will be able to help investigate further.