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call web service "GetuserInfo" method error

  • January 7, 2020
  • 4 replies
  • 53 views
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I'm getting the following error: The remote server returned an error: (500) Internal Server Error.


I found a suggested fix on the web :Use a static variable to verify the information.  However I don't know what does it exactly means on how to fix it.Please help

 

 

 

Failed to invoke web service. Error returned from server: <soap:Fault xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/"><faultcode>soap:Server</faultcode><faultstring>Exception of type 'Microsoft.SharePoint.SoapServer.SoapServerException' was thrown.
1/7/2020 3:43 PM Workflow Comment Failed to invoke web service. Error returned from server: <soap:Fault xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/"><faultcode>soap:Server</faultcode><faultstring>Exception of type 'Microsoft.SharePoint.SoapServer.SoapServerException' was thrown.
1/7/2020 3:43 PM Workflow Comment Failed to run User Defined Action. The remote server returned an error: (500) Internal Server Error.

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    4 replies

    Simon Muntz
    Nintex Partner
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    • Simon MuntzNintex Partner
    • Nintex Partner
    • January 7, 2020

    Are you able to provide a link to the fix you found?

    Do you see the same error if you use a web service testing tool such as Postman?

    We provide Nintex Training & Consulting - https://www.definiti.com.au/
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    • Nunezma
    • Author
    • Scholar
    • January 7, 2020

    @SimonMuntz

    https://community.nintex.com/t5/Technical-Issues/Error-quot-The-remote-server-returned-an-error-500-Internal/ta-p/85978

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    • Nunezma
    • Author
    • Scholar
    • January 7, 2020
    https://community.nintex.com/t5/user/viewprofilepage/user-id/535
    Simon Muntz
    Nintex Partner
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    • Simon MuntzNintex Partner
    • Nintex Partner
    • January 7, 2020
    Ok
    So the Knowledge Base article is saying that if you are using a reference in the request message and try test in the Nintex workflow designer "run now" you will get a 500 error.
    Are you hardcoding the user info in your action or using a reference?
    Have you tried running the workflow rather than just hitting the run now in the Call web Service action?
    We provide Nintex Training & Consulting - https://www.definiti.com.au/
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