cancel
Showing results for 
Search instead for 
Did you mean: 
Mflores0530
Nintex Newbie

Attachments are displaying, but can't open them

I created my form in the new responsive designer, the attachments field I customized it to accept "docx,xlsx,pptx,pdf,jpg,jpeg,png,msg,gif,html,htm,zip,rar,rtf,csv,txt,doc,xls,ppt" , attaching files is working fine, but after people attach files to their list items, though we all can see there are files attached, there's no way to open them, if I double click on them, nothing happens

 

 

0 Kudos
Reply
2 Replies
Johan
Nintex Newbie

Re: Attachments are displaying, but can't open them

Same problem here.
Has there been a solution in the meantime?

0 Kudos
Reply
connormower
Nintex Newbie

Re: Attachments are displaying, but can't open them

I had this previously, it was when I had a workflow updating the item, which in cases of large files or slow connection meant there was a change conflict between the file uploading and the workflow updating something on the item. This mostly happens when there are multiple attachments as unlike the old responsive designer, the new one doesnt upload all attachments at the same time, it loops through them adding 1 by 1 (you can see this in version history).

 

You can see the conflict error if you use the developer tools and recreate the users upload action.

 

I raised a support ticket and the best solution was putting a pause action on any workflows updating an item on creation, although that seems a crazy permanent solution to me, especially as you have to guess how long files will potentially take to upload in order to set the delay.

0 Kudos
Reply