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Referencing values in another list

I'm trying to create a help desk ticket process where the tech assigned to the ticket is based on the region the employee is located.  I don't expect the user submitting the ticket to know who this tech is but they will be required to select their region, so I need the workflow process to reference another list within the same site and pull that techs name in there based on the region assigned to the tech.  This seems like it would be easy, but I'm new to nintex and sharepoint and am struggling to understand how to set it up.

 

Any feedback at all would be greatly appreciated!

 

Thx Joseph

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Re: Referencing values in another list

Hi Joseph, you should be able to use the "query list" action to reference the information you are after, save it into variable which you can then update the ticket with. Make sense?

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