K2Developer-1
Scholar

Actioning task in a Workdesk remains Open

Um i have a Question. I want to do something like this, Should a task be on a workdesk and it has been actioned, i want it to leave the workdesk immediately. 

i have the tasked assigned to 2 people, the task sends notification to their Emails. hence should it be actioned by one of them, since it has been treated, i wouldn't want it to remain in the Workdesk of the second , How can this be done

 

Do i have to select this so that once the action is approved by one of them , it goes off the Workdesk?

 

7865iD38494796CD8D641.png

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7 Replies
Widson
Apprentice

Re: Actioning task in a Workdesk remains Open

Hi  @K2Developer-1;


 


On your task result rule, use  First response and observe the event...


7866iCF712E0EC705B016.png


 


Regards;


Widson.

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K2Developer-1
Scholar

Re: Actioning task in a Workdesk remains Open

i did that and the same.

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Widson
Apprentice

Re: Actioning task in a Workdesk remains Open

Hi 


 


Clear your browser cache ----


Please drill into this doc "this feature is call (“Refresh with worklist”. In K2 blackpearl, we call this feature as “Dynamic”. Feature working the same way in both K2 Five and K2 blackpearl)


https://medium.com/k2-dev-en/k2-role-refresh-with-worklist-c68c2d5a086d


 


---if other cases(https://help.k2.com/support-services/kbt164658)


 


I think you can also solve it from worklist control(https://help.k2.com/onlinehelp/K2smartforms/UserGuide/4.7/Content/Worklist_Control.html):-


On K2 Blackpearl 4.7 and Older (Workspace):


The default is 10min to automatically refresh


 


Regards;


Widson.

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lkimberly
Apprentice

Re: Actioning task in a Workdesk remains Open

Hi,


 


If I am interpreting your requirement correctly, selecting the option "First Response" should do the trick. This means that the task is complete once the first response/action is made. Please see details on how each Rule works on our documentation: http://help.k2.com/onlinehelp/K2Five/UserGuide/5.3/default.htm#K2-Workflow-Designer/Use/Toolbox/Basi...


 


Cheers,


Kimberly 


 


K2 will not accept any liability for any issues arising from actions taken in respect of the information provided by any forum member.

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Widson
Apprentice

Re: Actioning task in a Workdesk remains Open

7868i4125C958E944C67D.png


 


I forgot to add this part on the first screenshot, for the actions event...

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K2Developer-1
Scholar

Re: Actioning task in a Workdesk remains Open

First Response actions , but it remains on the desk of the second approver.

Here is what i mean 

 

There are two who would approve a task and when one actually approves the task, its suppose to leave the workdesk tray and none of them should see the task since it has been approved , rejected etc.

 

 

7869iC1E0EDB8F73846A3.png

 

 

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ajo
Apprentice

Re: Actioning task in a Workdesk remains Open

Just to confirm, after changing the Task Result Rule to use the First Response, did you redeploy the workflow and tested with a new instance?


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